1111ber FAQ — All your questions answered here

No. Under 1111ber's policy, each person may only hold one account. If multiple accounts are detected, all of them will be permanently closed and the balances may be forfeited. Please play honestly and responsibly.

KYC (Know Your Customer) verification is carried out to keep your account secure. It prevents fraud and unauthorized access. KYC must be completed before making a withdrawal. Simply submit a copy of your NID or passport and verification will be done within 24 hours.

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to set a new password. The whole process takes under 5 minutes.

Minimum deposit as low as BDT 200. The maximum single deposit limit varies by payment method — typically up to BDT 50,000 per day on bKash. VIP members enjoy higher limits.

Deposits are normally credited within 30 seconds to 5 minutes. If your balance has not arrived after 15 minutes:

• Save your payment screenshot and transaction ID
• Contact us via live chat
• Usually resolved within 1–2 hours

1111ber does not charge any additional fees on deposits. However, your mobile banking operator (such as bKash or Nagad) may deduct their own transaction fees — this is entirely governed by their own policies.

Minimum Withdrawal Limit BDT 500. The maximum single withdrawal limit varies by membership tier and payment method. VIP members can withdraw at higher limits.

Common reasons why a withdrawal may be rejected:

• KYC verification not completed
• Bonus wagering requirement not met
• Incorrect withdrawal account number provided
• Daily withdrawal limit exceeded
• Suspicious activity detected on your account

1111ber does not charge any additional processing fees on withdrawals. However, your mobile banking operator may apply their own transaction charges. For crypto withdrawals, network fees (gas fees) apply.

A wagering requirement refers to how many times you must place bets before withdrawing bonus funds. For example: a BDT 1,000 bonus with a 10x wagering requirement means you need to place a total of BDT 10,000 in bets. After that, the bonus will convert to real balance and become withdrawable.

If you end the day with a net loss, a cashback bonus will be credited to your account the following morning at a fixed rate. Cashback rates range from 5%–15% depending on your membership tier. VIP members receive the highest cashback rate.

Yes! 1111ber has a referral program. When a friend registers using your referral link and makes their first deposit, you earn a bonus. The more your friend plays, the more commission you receive.

Yes, 1111ber offers live betting (In-Play Betting). Place bets in real time as you watch live odds during a match. Use live scorecards and statistics to make informed decisions. Live betting is most popular for cricket and football.

The cashout option is available on certain bets. A bet can be cancelled before the match starts, but not once it has begun. If cashout is available, a "Cash Out" button will appear on the bet slip. Not all bets support the cashout feature.

Go to Account Settings and find the 2FA option under the "Security" section. Add your mobile number and activate SMS OTP. From then on, you'll receive an OTP on your phone each time you log in. Keeping 2FA enabled makes your account significantly more secure.

If you suspect anything, immediately:

• Change Password
• Let us know via live chat — your account will be temporarily locked
• Log out of all active sessions
• Update your details if you have changed your mobile number

Our support team is available 24/7 and ready to help.